Cancelling an order
Returns
Because our products are food, we can't accept returns of opened packs or change-of-mind returns once an order has been delivered — except where the product is damaged, incorrect, or not as described. This does not affect your rights under consumer law.
Damaged, incorrect or faulty items
If something isn't right, contact us at [email protected] or on WhatsApp. Please include your name, order details and clear photos of the product and packaging. Once we've reviewed it, we'll offer a replacement or a refund.
How refunds are paid
Approved refunds are paid back to the original payment method (or another method we agree with you) .
Need help?
Email [email protected] or visit our Contact page.
Grievance officer: , reachable at [email protected].
We aim to acknowledge complaints within 48 hours and to resolve them as quickly as possible, and in any case within one month.